Help
LAYR Support
Questions, problems, or feedback about LAYR? Email us at support@brue.cc or open the support chat in the app.
Contact us
Email support@brue.cc. Include the email you sign in with and, if something went wrong, what you were doing and a screenshot. In the app, tap the question mark at the top of Home to chat with us.
Subscriptions and purchases
LAYR Pro subscriptions and image credits are sold through the App Store. To cancel or change a subscription, open the Settings app on your iPhone, tap your name, then Subscriptions. Deleting LAYR or your LAYR account does not cancel a subscription.
If a purchase doesn't appear, tap Restore purchases on any LAYR paywall. Refunds are handled by Apple at reportaproblem.apple.com.
The photo scan
The onboarding scan finds your clothes in your photo library using one photo of your face. Matching runs on your iPhone, and only the garment pieces it saves are added to your closet. You can pause it, skip it, or change LAYR's photo access in the Settings app under Privacy & Security → Photos.
Delete your account
In the app, open You, tap your account button, choose Privacy & data, then Delete LAYR account. You can also email support@brue.cc from your account address and we will delete it for you. See the Privacy Policy for what is deleted and what we must keep.
More
Operator: Brue, maker of LAYR.